Shipping Policy

Last Updated: August 28, 2026

At Velora Marts, we are committed to delivering your orders safely and on time.

Order Processing

• Orders are usually processed within 1–2 business days.

• You will receive order confirmation after placing your order.

• Once your order is shipped, you may receive tracking details where available.

Delivery Time

• Estimated delivery time is 2–5 Working days after order processing.

• Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.

• Any promotional free-shipping offers will be clearly mentioned on our website.

Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders and locations. Payment must be made to the courier at the time of delivery.

Delivery Delays

While we always try to deliver orders within the estimated timeframe, unexpected delays may occur due to courier issues, public holidays, weather, or other circumstances beyond our control.

Incorrect Address

Please make sure your shipping information is correct before placing your order. Velora Marts is not responsible for delays or additional charges caused by an incorrect or incomplete delivery address.

Damaged or Missing Package

If your package arrives damaged or items are missing, please contact us as soon as possible with your order number and clear photos/videos of the package so we can assist you.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Velora Marts!