Shipping policy

Shipping Policy

Welcome to Velora Mart!

We are committed to delivering your orders safely and on time. Please read our shipping policy below to understand our delivery process.

Order Processing

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

We deliver orders across Pakistan.

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times may vary depending on the customer's location, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges will be displayed at checkout or communicated at the time of order confirmation.

Any applicable shipping charges are the responsibility of the customer unless free shipping is specifically offered on the order.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

Customers are required to pay the full order amount to the delivery rider at the time of delivery.

Order Tracking

Once your order has been dispatched, you may receive tracking information through phone, SMS, WhatsApp, or email, depending on the available courier service.

You can use the tracking details to check the status of your shipment.

Delivery Delays

Although we aim to deliver orders within the estimated time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • High order volume

  • Incorrect or incomplete address details

  • Courier service issues

  • Unforeseen circumstances

Velora Mart is not responsible for delays caused by circumstances beyond our control.

Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect address, unreachable phone number, or repeated delivery attempts, additional shipping charges may apply for re-delivery.

Damaged or Missing Packages

If your package arrives damaged or appears to have been opened, please contact us as soon as possible after receiving the order.

Please contact our customer support team with your order details so we can review and assist you.